Returns & Refunds Policy

Last updated: January 2026

At Dobaln (Universe Yachting Ltd t/a Dobaln) , we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

1. Returns Eligibility

You may return an item if:

• The return is requested within 14 days of receiving your order
• The item is unused, unworn, and in its original packaging
• All tags, accessories, and documentation are included

2. Non-Returnable Items

The following items cannot be returned unless faulty or damaged:

• Perishable goods
• Personal care or hygiene products
• Custom-made or personalised items
• Digital products or downloadable content
• Gift cards

3. How to Initiate a Return

To start a return:

• Email us at sales@dobaln.co.uk with your order number
• Provide a brief reason for the return
• We will send you return instructions within 1–2 business days

4. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a trackable shipping service. We are not responsible for lost or damaged returns.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method
• Shipping costs are non-refundable unless required by law

6. Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund.

7. Exchanges

We do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.

8. Consumer Rights

This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015.