Privacy Policy

Last updated: January 2026

Dobaln (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK GDPR and EU GDPR.

1. Who We Are

Dobaln is the data controller responsible for your personal data.

📧 Email: sales@dobaln.com

2. Personal Data We Collect

We may collect the following types of personal data:

• Identity data (name, username)
• Contact data (email address, billing and delivery address, phone number)
• Order and transaction data
• Payment data (processed securely by third-party payment providers)
• Technical data (IP address, browser type, device information)
• Marketing and communication preferences

3. How We Use Your Data

Your personal data is used to:

• Process and fulfil orders
• Manage payments, refunds, and returns
• Provide customer support
• Improve our website and services
• Comply with legal and regulatory obligations
• Send marketing communications (where consent is given)

4. Legal Basis for Processing

Under GDPR, we process your data based on:

• Performance of a contract
• Legal obligations
• Legitimate business interests
• Your consent (where required)

5. Cookies

We use cookies to improve your browsing experience and analyse website traffic. For more information, please see our Cookie Policy.

6. Data Sharing

We only share your personal data with trusted third parties, including:

• Payment processors (e.g. Stripe, PayPal)
• Shipping and logistics providers
• IT and website service providers
• Legal or regulatory authorities where required by law

7. International Data Transfers

Where personal data is transferred outside the UK or EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by regulators.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements.

9. Your GDPR Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at support@dobaln.com.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

11. Children’s Data

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority.